4. Payment
🔹 Payment Policy – Akoya Online Store
At Akoya Online Store, we are committed to offering a secure and reliable payment experience in accordance with the regulations of the Kingdom of Bahrain, using licensed and trusted payment channels to ensure customer data protection.
Orders & Payments:
1. By placing an order through our website, you agree to purchase the product at the listed price.
2. We accept the following secure and approved payment methods in Bahrain:
• Cash on Delivery (COD)
• BenefitPay
• Debit Cards (ATM / Local Bank Cards)
• Credit/Debit Cards (Visa / MasterCard)
• Apple Pay
3. Full payment must be made before or upon delivery.
4. All prices are displayed in Bahraini Dinar (BHD) and include VAT where applicable.
5. All online payments are processed through licensed and secure gateways, in compliance with the data protection standards of Bahrain.
6. Return & Refund Policy
Return & Refund Policy – Akoya Online Store
At Akoya Online Store, we are committed to providing a reliable and fair shopping experience, while fully respecting customer rights in accordance with the Consumer Protection Law of the Kingdom of Bahrain. This policy outlines the terms and conditions for returns, exchanges, and refunds.
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1. Return & Exchange Conditions
• Customers are entitled to request a return or exchange within 14 days of receiving the order.
• The product must be in its original condition, unused, unopened (if applicable), and returned in its original packaging with all accessories and the invoice.
• The store reserves the right to reject any return request if the product has been used, opened, or lost its original condition without a manufacturing defect, malfunction, or failure to operate as expected.
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2. Acceptable Return & Exchange Cases
1. Damaged or Defective Product Received:
Must be reported within 7 days of receipt, with clear photos showing the damage or defect.
2. Wrong Product Delivered:
Must be reported immediately upon receipt. The store will handle the case accordingly.
3. Manufacturing Defect Covered by Warranty (if applicable):
Manufacturing defects will be handled according to the warranty terms of each product. The original purchase invoice must be provided.
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3. Non-Returnable & Non-Exchangeable Products
• Products that have been opened, used, or lost their original condition.
• Personal use or consumable products (e.g., earphones, personal hygiene items, etc.).
• Digital products (e.g., software or electronic codes) after download or activation.
• Customized or personalized items made to customer specifications (e.g., engraving, special colors).
• Products clearly marked on the product page as “Non-returnable or Non-exchangeable.”
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4. Shipping & Return Costs
• If the store is at fault (damaged or incorrect item):
The store will bear all shipping and return costs.
• If the return is due to customer preference or an order error:
The customer is responsible for all shipping costs (both ways).
• If the customer refuses to receive the order after it has been shipped:
Shipping charges (both ways) will be deducted from the refunded amount.
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5. Order Cancellation Before Shipping
• Orders can be cancelled free of charge only if they have not been shipped.
• If the order has already been shipped, the regular return and exchange policy will apply.
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6. Delivery Delays
• We are committed to delivering orders as quickly as possible, but we do not accept responsibility for delays caused by shipping companies or circumstances beyond our control (e.g., weather conditions, incorrect addresses, etc.).
• We will assist you in tracking your shipment and resolving any issues within our responsibility.
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7. Disclaimer – Sales Agent Only
• Akoya Online Store is a sales agent only for the products listed on the website.
• The store assumes no legal or technical responsibility for damages resulting from the use or malfunction of the product.
• The store is not responsible for any outcomes or consequences resulting from incorrect installation or improper use of the product outside its intended purpose.
• In case of a manufacturing defect in a product not covered by store warranty, customers are advised to contact the manufacturer or the local authorized agent directly.
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8. How to Request a Return or Exchange
1. Contact us via:
• 📧 Email: plusakoya@gmail.com
• 📞 Phone: 36512555
2. Return the product to the designated address after approval, in its original packaging and with the invoice.
3. Your request will be reviewed within 5 business days, and the result will be communicated to you.
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9. Refunds
• Refunds will be issued to the same payment method used during purchase within 30 business days from the approval date, after deducting any applicable shipping costs.
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10. Policy Amendments
• The store reserves the right to amend this policy without prior notice, in accordance with applicable laws in Bahrain. Please check this page regularly for updates.
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Contact Us
📧 Email: plusakoya@gmail.com
📞 Phone: 36512555
